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Return Policy
Customers may apply for a return or exchange within 60 days after receiving product(s). Refunds will be made by the same method you used to pay.
CANCELLATION
We accept order cancellations before product processing. If the order is cancelled by that time, you will get a full refund.
If the product has already been shipped out, we will unfortunately be unable to cancel the order.
RETURN/EXCHANGE CONDITIONS
All items must be returned in their original selling condition.
All items must be returned with their original boxes.
All items must be returned in one package.
Return/Exchange shipments must be made using the same service as the original delivery.
We can only accept returns/exchanges from the country to which an order was originally shipped, for example, orders delivered to the US must be returned from the US
The return/exchange is unfortunately not free of charge (import and shipping fees will be charged at your own expense).
Naturally any faulty items can be returned.
We reserve the right not to accept any return/exchange if the product shows signs of wear or has been used or altered from its original condition.
You will be informed if we propose to reject your refund/exchange; you may choose to have the product sent back to you at your own expense.
HOW TO RETURN AN ITEM OR AN ENTIRE ORDER?
Step 1: Please contact our Customer service team to start the return process with the following information:
Order number
Video or photo of the faulty product
Step 2: Turn package over to the courier, after the courier has checked the return shipment, please close the package securely.
REFUND
In case of a return, your refund will be credited to the original payment method. Shipping costs will not be refunded by Airbike in case of returns.
Once your package reaches us, please allow 7-14 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your own expense. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
You need to return the item within 60 days
RETURN/EXCHANGE ADDRESS
C2300-2, 3rd Floor, Building 2, Crown Industrial Zone, No. 21, Taiyan 9th Road, Tianan Community, Shatou Stre, Futian District, Shenzhen
We're available to support you via
Email:[email protected]
Service Tel: (+86) 17329268751
We strive to respond to your questions within 24 hours.
Customer service chat hours:7*24hours
REFUND TIME: Handle the refund information within 48 hours, and receive the refund within 7 business days
CANCELLATION
We accept order cancellations before product processing. If the order is cancelled by that time, you will get a full refund.
If the product has already been shipped out, we will unfortunately be unable to cancel the order.
RETURN/EXCHANGE CONDITIONS
All items must be returned in their original selling condition.
All items must be returned with their original boxes.
All items must be returned in one package.
Return/Exchange shipments must be made using the same service as the original delivery.
We can only accept returns/exchanges from the country to which an order was originally shipped, for example, orders delivered to the US must be returned from the US
The return/exchange is unfortunately not free of charge (import and shipping fees will be charged at your own expense).
Naturally any faulty items can be returned.
We reserve the right not to accept any return/exchange if the product shows signs of wear or has been used or altered from its original condition.
You will be informed if we propose to reject your refund/exchange; you may choose to have the product sent back to you at your own expense.
HOW TO RETURN AN ITEM OR AN ENTIRE ORDER?
Step 1: Please contact our Customer service team to start the return process with the following information:
Order number
Video or photo of the faulty product
Step 2: Turn package over to the courier, after the courier has checked the return shipment, please close the package securely.
REFUND
In case of a return, your refund will be credited to the original payment method. Shipping costs will not be refunded by Airbike in case of returns.
Once your package reaches us, please allow 7-14 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your own expense. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
You need to return the item within 60 days
RETURN/EXCHANGE ADDRESS
C2300-2, 3rd Floor, Building 2, Crown Industrial Zone, No. 21, Taiyan 9th Road, Tianan Community, Shatou Stre, Futian District, Shenzhen
We're available to support you via
Email:[email protected]
Service Tel: (+86) 17329268751
We strive to respond to your questions within 24 hours.
Customer service chat hours:7*24hours
REFUND TIME: Handle the refund information within 48 hours, and receive the refund within 7 business days